At Safia Bottled Water Company, we strive to ensure that our customers are satisfied with the products we offer. If you are not satisfied with any product you have purchased, we offer a simple and clear refund and return policy to ensure a positive experience.

1. Return Conditions:

• A return request must be made within 7 days of receiving the product.
• The product must be in its original condition, unused, and in its original packaging.
• A receipt or proof of purchase must be provided when requesting a return.

2. Non-returnable Products:

The following products cannot be returned:

• Products that have been opened or used.
• Products damaged due to misuse or failure to follow instructions.
• Any product purchased during special offers or sales unless it is damaged or defective.

3. Return Procedure:

• To initiate a return, please contact us via email at info@safiawater.com or call our customer service at 920018060.
• Once your request is reviewed and approved, we will arrange for the product to be returned through appropriate shipping methods.

4. Refunds:

• After receiving and inspecting the product, we will notify you of the approval or rejection of your refund based on the product’s condition.
• If approved, the refund will be processed to the original payment method within 7-14 business days.
• Shipping costs may be deducted from the refund if the product is not defective.

5. Damaged or Defective Products:

If you receive a damaged or defective product, please contact us immediately. We will review and confirm the issue, and if the damage or defect is verified, we will either replace the product or issue a full refund, including shipping costs.

6. Order Cancellations:

You may cancel your order before it is shipped without any charges. If the product has already been shipped, you must follow the return policy outlined above.

7. How to Contact Us:

If you have any questions or need assistance regarding the refund and return policy, you can contact us through:

• Email: info@safiawater.com
• Phone: 920018060